warranty terms

Ledlenser Product Warranty

 LEDLENSER WARRANTY

LEDLENSER® is known for our straightforward service. We live and love our products and are sure of their quality and performance. The satisfaction of our customers is very dear to our hearts. For this reason, we offer a 5 year warranty on material and manufacturing faults for all original LEDLENSER® products!

And, we go even further: For any Ledlenser product with printed QR code on the torch and headlamp, you will receive an extra  2 years warranty upon registration of product.  

The LEDLENSER® warranty, at a glance:

  • Alongside the legal warranty of 2 years, we grant an additional warranty of 5 years.
  • 7 years warranty may be claimed with a product registration (only for products with a registration card).
  • The warranty covers material and manufacturing faults.

Product registration of original LEDLENSER® products with registration card.

Registration procedure:

  • The registration is carried out by scanning the QR code using a smartphone or by entering the URL via laptop or PC. 
  • This will take you to a unique product registration page. In this form, enter all the necessary data
  • After successfully registering, you will receive a confirmation email for checking.

Download: [ Ledlenser 7 years consumer warranty guide  ]

 IF YOU NEED TO SEND YOUR LEDLENSER PRODUCT FOR WARRANTY REPAIR, PLEASE DO THE FOLLOWING STEPS:

1. Return your faulty Ledlenser to your store of purchase with your receipt and leave the unit with them. Do remember to let the staff know the faulty issue.

2. Contact us via email at support@ledlenser.sg, indicating where you purchased your light. Attach a picture of the model and serial number for verification. We will let you know which store is nearest you, for you to drop off your Ledlenser.

3. If you need to find out first if there is something wrong with the light, or if you need to check if it is still within the warranty period, please use the form below to drop us a note.