We are closely following recommendations from health officials on preventing the spread of COVID-19 and our team are working with increased safety precautions
FREE DELIVERY for all orders $100 or over!
*Please note that during major online sales events, we may take an extra day or two to prepare your order. If your order is being engraved or personalised, it may take up to an additional 48 hours to be despatched.
All orders $100 or over receive free standard shipping! For orders under $100, a $10 fee will apply at checkout.
This free delivery offer is subject to change at any time. However, all orders processed during a free delivery offer period will be processed in accordance with the offer.
The average delivery times with Fedex delivery are:
2-3 Business days*
*Please note that these delivery timeframes are an estimate only, based on the Fedex guidelines
PAYMENT VIA PAYPAL E-CHEQUE
Any orders placed using PayPal e-Cheque as the payment method will not be dispatched until the payment is cleared. These take between 3-5 business days to clear, and then processing and postage times will commence after this.
This is not an instant service, and we are unable to process your order until the payment is finalised. For more information on e-Cheques, click here.
CHANGES TO ORDERS / CANCELLING ORDERS
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted. This also includes changing styles, colours and/or sizes.
We may be able to cancel your order prior to dispatch, but we cannot guarantee this. Most orders are dispatched within 1-2 hours of receipt and we cannot cancel your order or make changes to your address after this time.
To enquire about changes or cancellations, please email our Customer Service team at email@example.com
You will receive your Fedex tracking number via email once your order has dispatched. When you input the tracking number into the online tracking system, you will be notified of the delivery ETA. There can occasionally be postal delays by Fedex that unfortunately, are out of our control. If you have any concerns about your delivery, we suggest that you first contact Fedex and cite your tracking reference number.
If you have not received your tracking number or are having any issues with the delivery of your item, please contact our web store at firstname.lastname@example.org
ORDERS RETURNED TO SENDER
Please ensure your delivery information is correct when you process your order. If Fedex attempt delivery and are unsuccessful, please be sure to collect your package from the specified location within the nominated time frame. If your orders are returned to us as you have provided incorrect information or did not collect your package before it was returned, you may be charged a fee to have it shipped out again.