Shipping

Singapore Shipping

FREE DELIVERY within Singapore for all orders $100 or over!

All orders $100 SGD or over receive free standard shipping within Singapore! For orders under $100 SGD, a $12.95 SGD fee will apply at checkout.

This free delivery offer is subject to change at any time. However, all orders processed during a free delivery offer period will be processed in accordance with the offer.

REGULAR POST:

Regular post is $12.95 SGD for orders under $100. The average delivery times for Singapore for standard delivery are 15-20 business days.

EXPRESS POST:

 Express post is $20.00 SGD. The average delivery times for Singapore for express delivery are 10-12 business days.

 *Please note that these delivery timeframes are an estimate only.

PAYMENT VIA PAYPAL E-CHEQUE

Any orders placed using PayPal e-Cheque as the payment method will not be dispatched until the payment is cleared. These take between 3-5 business days to clear, and then processing and postage times will commence after this.

This is not an instant service, and we are unable to process your order until the payment is finalised. For more information on e-Cheques, click here. 

CHANGES TO ORDERS / CANCELLING ORDERS

Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted.  This also includes changing styles, colours and/or sizes.

We may be able to cancel your order prior to dispatch, but we cannot guarantee this. Most orders are dispatched within 1-2 hours of receipt and we cannot cancel your order or make changes to your address after this time.

To enquire about changes or cancellations, please email our Customer Service team.

 LATE DELIVERIES

You will receive your Australia Post tracking number via email once your order has dispatched. When you input the tracking number into the online tracking system, you will be notified of the delivery ETA. There can occasionally be postal delays by Australia Post that unfortunately, are out of our control. If you have any concerns about your delivery, we suggest that you first contact Australia Post and cite your tracking reference number.

If you have not received your tracking number or are having any issues with the delivery of your item, please contact our Customer Service team.

 ORDERS RETURNED TO SENDER

Please ensure your delivery information is correct when you process your order. If Australia Post attempt delivery and are unsuccessful, please be sure to collect your package from the specified Post Office within the nominated time frame. If your orders are returned to us as you have provided incorrect information or did not collect your package before it was returned, you may be charged a fee to have it shipped out again.